We do not offer
expedited shipping at this time. We strive to ship your order within the time
stated in "Availability:" on each item page. The majority of our
products ship via UPS Ground. We
will choose the fastest method of shipment depending on your distance from the
shipping facility. You will receive a tracking number as your order ships.
Do
you offer wholesale pricing?
No, we do not offer
wholesale pricing or quantity discounts at this time.
Can
you mail me a printed catalog?
No, we add and remove
products daily so a printed catalog would be obsolete before it is printed. You
can see all of our current products in the online store.
Can
you ship my order to Alaska, Hawaii, Canada or the U.K.?
We do not ship
outside of the United States at this time. There is a $15 surcharge for shipping
to Alaska and Hawaii. Please allow up to two weeks in transit to those states.
Our Mission
To provide the best selection of
home accents and collectibles as well as great service, fast delivery and low prices.
About our Company
CompuFamily Products has been family owned
and operated since 1998. Alice Accents is the newest addition. Alice
offer thousands of home decorating accents and collectibles, all produced in the
U.S.A. You are sure to find something for yourself or a gift for a friend.
Our flagship
store, DogDecor.com provides dog breed gifts, collectibles and supplies to all dog lovers. Whether you've just joined the ranks of purebred dog owners or you are a
seasoned dog show professional, you will find items of interest within
DogDecor.com.
And, as our company grows, so does our product line. We add products on a daily
basis so be sure keep our site bookmarked. Don't see something you want? Have a special request?
Send us an
email! Don't
forget to tell your friends about us.
Thanks for your patronage!
Customer Service Contact
The fastest
way to contact customer service is via
email. Send
a message to
Customer
Service at
service@aliceaccents.com and a real live person will answer you very shortly.
You may also call our customer service department at 1-800-603-3647 during
normal business hours - 8:00 a.m. to 6:00 p.m. Monday thru Friday. Thank you
for shopping with us!
Ordering online: order with confidence. Our
store uses industry-standard, secure SSL encryption to accept your credit card
orders via Visa, MasterCard, American Express or Discover. Your credit card couldn't be
safer. You may also pay for your order via Paypal if you like.
Ordering by phone:
you may order by calling us at 1-800-603-3647 (US only); all others please call
(972) 736-2542. To expedite your order and avoid mistakes, please use item numbers and have your credit card ready.
Ordering by fax:
orders submitted via facsimile (fax) are processed on a time-permitting basis, but no
later than the 2nd day after receipt. Please include all personal info such as
complete name, mailing address including zip or postal code, item
description, item number and quantity. You must also include the credit card
number and its expiration date. Our fax number is 214-722-0973. To
receive a receipt of your order, you must include your email address.
Ordering by mail:
We do not accept orders by mail at this time.
Paying for your order:
for your convenience we accept Visa, MasterCard, American Express, Discover, and
Paypal.
Shipping Rates -
Most orders ship within one to three business days
via UPS Ground. A tracking number will be provided via email when your order is shipped. Even if your order is shipped in multiple boxes, the single shipping rate in the chart below is all you will pay.
| Order $$$ |
Shipping |
| $00.00-$40.00 |
$7.95 |
| $40.01-$60.00 |
$8.95 |
| $60.01-$80.00 |
$9.95 |
| $80.01-$100.00 |
$10.95 |
| $100.01-$125.00 |
$12.95 |
| $125.01-$200.00 |
$14.95 |
| $200.01-$299.99 |
$16.95 |
| Over $300 |
Free shipping |
Return/Exchange Policy
If you are not 100% satisfied with your
Alice Accents purchase you may return it to the address below. We accept claims and or returns up to 30 days from date of purchase.
Shipping charges are not refundable. A 15% restocking fee will be deducted from your refund. Returns should be shipped by UPS or USPS. Please include your UNUSED product, original receipt and all product packaging. Please ship to:
Alice Accents
10187 County Road 745
Princeton, TX 75407
Attn: Returns-YourOrderNumber
Please allow at least one billing cycle from the date of return for us to issue a credit card credit.
Defective & Damaged Procedures:
You must contact AliceAccents.com
within 10 working days of receipt of most merchandise. Exchange and/or refund is
not guaranteed unless you receive prior permission from an authorized
Alice Accents agent. You must include your order number with all
correspondence. Claims for breakage should be made with the shipping agent.
Questions? Comments? Send us an
email!
