Alice Accents Home Decor
3001 S Central Expy
Suite 301-142
McKinney, TX 75070
(214) 585-2081
service@aliceaccents.com
Frequently Asked Questions:
Is it faster to call in my order or place the order online?
We require that you place your order online. That way your order will be
processed immediately. We do not accept telephone orders.
Do you have a store open to the public? Can I pick up my order in person?
No, we do not have a store open to the public at this time.
How
soon will my order ship?
Each product page displays the availability at the top of the page. You will see
something similar to:
Availability: Usually ships the next business day
or
Availability: Usually ships in 1-2 business days
Business days are Monday thru Friday. Please note that the time stated is the
time that it takes before your order leaves our facility, not the shipping
transit time. For example, if you place your order on Monday and the
availability states "Usually ships in 1-2 business days", you can
expect your order to ship on Tuesday or Wednesday. Shipping transit times vary
depending on the distance from our shipping facility in North Carolina. You will receive a
tracking number via email as soon as your
order ships.
What
if the item(s) that I ordered are out of stock or are on backorder?
Although it doesn't happen often, there are occasions when an item may be out of
stock and/or on backorder. If we expect to be able to fill your order within 3 days, we will process it the next business day after the backordered items
arrive in our facility. If we cannot process your order within 3 days, we will
notify you immediately by email that we cannot process your order at this
time.
Do
you offer expedited shipping? I need it tomorrow!
We do not offer
expedited shipping at this time. We strive to ship your order within the time
stated in "Availability:" on each item page. The majority of our
products ship via UPS Ground. We
will choose the fastest method of shipment depending on your distance from the
shipping facility. You will receive a tracking number as your order ships.
Do
you offer wholesale pricing?
No, we do not offer
wholesale pricing or quantity discounts at this time.
Can
you mail me a printed catalog?
No, we add and remove
products daily so a printed catalog would be obsolete before it is printed. You
can see all of our current products in the online store.
Can
you ship my order to Alaska, Hawaii, Canada or the U.K.?
We do not ship
outside of the United States at this time. There is a $10 surcharge for shipping
to Alaska and Hawaii. Please allow up to two weeks in transit to those states.
Our Mission
To provide the best selection of
home accents and collectibles as well as great service, fast delivery and low prices.
About our Company
CompuFamily Products has been family owned
and operated since 1998. AliceAccents is the newest addition
offering thousands of home decorating accents and collectibles. You are sure to find something for yourself or a gift for a friend.
Our flagship
store, DogDecor.com provides
dog breed gifts, collectibles and
merchandise to all dog lovers. Whether you've just joined the ranks of purebred dog owners or you are a
seasoned dog show professional, you will find items of interest within DogDecor.com.
And, as our company grows, so does our product line. We add products on a daily
basis so be sure keep our site bookmarked. Don't see something you want? Have a special request?
Send us an
email! Don't
forget to tell your friends about us.
Thanks for your patronage!
Customer Service Contact
The fastest
way to contact customer service is via
email. Send
a message to
Customer
Service at
service@aliceaccents.com and a real live person will answer you very shortly.
Ordering online: order with confidence. Our
store uses industry-standard, secure SSL encryption to accept your Visa, MasterCard, American Express or Discover
via Paypal. Your credit card couldn't be
safer.
Ordering by phone:
We do not accept telephone orders at this time.
Ordering by mail:
We do not accept orders by mail at this time.
Paying for your order:
for your convenience we accept Visa, MasterCard, American Express, and Discover
via Paypal.
Shipping Rates -
Most orders ship within one to two business days
via UPS Ground. A tracking number will be provided via email when your order is shipped. Even if your order is shipped in multiple boxes,
a
flat shipping rate of
$4.95 per order is
all you will pay.
Return/Exchange Policy
If you are not 100% satisfied with your AliceAccents.com purchase you may
request a return authorization. Exchange and/or refund is
not guaranteed unless you receive
prior authorization from an authorized
AliceAccents.com agent. Please email
sales@aliceaccents.com to request a
return authorization. We accept returns up to 30 days from date of purchase. Please
include your UNUSED product, original receipt and all product packaging. Shipping charges are not refundable.
A 15% restocking fee will be deducted from your refund.
Please allow at least seven business days after we receive your returned items for
your credit to be issued. We highly recommend purchasing additional tracking
services to help you and us easily locate your returned package if necessary.
Defective & Damaged Procedures:
You must contact AliceAccents.com
within 3 working days of receipt of most merchandise. You must include your order number with all
correspondence. Claims for breakage should be made with the shipping agent.
Questions? Comments? Send us an
email!
